Overview

At Majesta, we respect your right to control your personal data. You can request deletion of your account and associated data at any time. This page explains how to do so and what happens when you delete your data.

How to Delete Your Data

Method 1: Delete Your Account in the App

Recommended Method

Log into your Majesta account at app.majestaenterprise.com
Go to Settings → Account
Scroll to the bottom and click "Delete Account"
Confirm your decision
Your account and data will be deleted immediately

Method 2: Request Deletion via Email

If you cannot access your account or prefer email:

Email Us:

To: privacy@majestaenterprise.com
Subject: "Data Deletion Request"
Include:
- Your full name
- Email address associated with your account
- Phone number (if applicable)
- Business name (if applicable)

What Gets Deleted

Immediately Deleted:

Account Information: Email, password, phone number, business details
Platform Connections: WhatsApp, Instagram, Messenger access tokens (revoked)
Inventory Data: All product information, prices, stock quantities
Message History: All conversation logs and customer interactions
Analytics Data: Usage statistics and performance metrics
Subscription Information: Billing history and payment details

Retained Data (Legal Requirements):

⚠️ Important:

We may retain certain information as required by law or for legitimate business purposes:

Financial Records: Transaction history for tax compliance (up to 7 years)
Legal Claims: Data necessary for ongoing legal matters
Fraud Prevention: Information to prevent abuse of our services
Aggregated Data: Anonymous, non-identifiable analytics

Deletion Timeline

Immediate (Within Minutes)

Account access revoked, platform connections disconnected

Within 30 Days

All personal data, messages, and inventory permanently deleted from active systems

Within 90 Days

Backup copies and archived data permanently deleted

Important Considerations

⚠️ Before You Delete:

This action is permanent: Once deleted, your data cannot be recovered
Export your data first: Download any information you want to keep before deletion
Active subscriptions: We recommend cancelling your subscription before deleting your account. Go to Settings → Billing → Manage Subscription to review your current plan and billing period end date.

What Happens to Third-Party Data

Meta/WhatsApp/Instagram:

Your connection to Majesta will be revoked
Meta retains your data according to their own policies
You must separately delete data from Meta if desired
Visit Meta's account deletion page

AI Services (meta-llama/llama-4-scout/Groq):

Your messages are not permanently stored by these services
Data is used only for generating responses in real-time
No action required on your part

Frequently Asked Questions

Can I recover my data after deletion?

No. Deletion is permanent and irreversible. Make sure to export any data you want to keep before requesting deletion.

Will my customers be notified?

We do not automatically notify your end-customers — the people who messaged your business through WhatsApp or Instagram — when you delete your account. You should inform them separately if needed. You will receive a confirmation email at your registered address once your deletion request has been processed.

What happens to my active subscription?

Your subscription will be cancelled and account access revoked immediately upon deletion. We recommend reviewing your billing period end date in Settings → Billing before deleting, so you can plan accordingly.

How long does the deletion process take?

Account access is revoked immediately. Complete deletion from all systems takes up to 90 days.

Can I delete only some of my data?

Yes. You can delete specific messages, conversations, or inventory items from within your account settings without deleting your entire account.

Contact Us

Questions About Data Deletion?

Privacy: privacy@majestaenterprise.com
Support: support@majestaenterprise.com
Response Time: Within 48 hours

Your Rights

Under GDPR, CCPA, and other privacy laws, you have the right to:

✓ Request deletion of your personal data
✓ Receive confirmation when deletion is complete
✓ Export your data before deletion
✓ Lodge a complaint with your data protection authority
✓ Request information about what data we hold

"Bienaventurado el hombre que halla la sabiduría,
Y que obtiene la inteligencia."

Proverbios 3:13

Last Updated: April 9, 2026

Data Deletion Instructions