Terms of Service

1. Agreement to Terms

By accessing or using Majesta ("Service," "Platform," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

Majesta provides an automated messaging platform that enables businesses to:

• Connect WhatsApp Business API accounts
• Connect Instagram Business accounts
• Connect Facebook Messenger accounts
• Receive messages from customers across all platforms
• Automatically generate and send responses using AI connected to your inventory
• Manage customer conversations and inventory in real-time
• Track messaging analytics across all channels
• Provide point-of-sale and inventory management features

3. Eligibility

3.1 Requirements

To use Majesta, you must:

• Be at least 18 years old
• Have a WhatsApp Business API account OR WhatsApp Business app (we assist with migration)
• Have an Instagram Business or Creator account (for Instagram features)
• Have a Facebook Page connected to your messaging accounts
• Have administrative access to all connected accounts
• Provide accurate registration information
• Verify your phone number

3.2 Business Use Only

Majesta is intended for business use only. Personal accounts are not supported.

4. WhatsApp Business Integration

4.1 WhatsApp Business API Requirements

To use WhatsApp features, you need WhatsApp Business API. If you only have the mobile app:

• We provide automated migration to WhatsApp Business API
• Migration requires Meta approval (24-48 hours)
• Your mobile app will stop working after migration
• You'll manage WhatsApp through Majesta's platform

4.2 All-Inclusive Pricing

5. Platform Connections and Authorization

5.1 OAuth Authorization

When you connect your messaging accounts:

• You authorize Majesta to access your WhatsApp/Instagram/Messenger accounts
• We receive an access token from Meta/Facebook
• We can send and receive messages on your behalf
• We can access basic profile and business information

5.2 Required Permissions

The Service requires these permissions:

• whatsapp_business_management: Manage WhatsApp Business account
• whatsapp_business_messaging: Send and receive WhatsApp messages
• instagram_basic: Profile information
• instagram_manage_messages: Send and receive Instagram DMs
• pages_messaging: Facebook Messenger integration
• pages_manage_metadata: Access page information
• pages_read_engagement: Read engagement data

5.3 Scope of Access

We ONLY access:

• Messages sent TO your business accounts
• Your business profile information
• Your product inventory (as you input it)

We do NOT:

• Access other accounts beyond yours
• Read messages from other businesses
• Access your personal data unrelated to the service

6. Acceptable Use Policy

6.1 Permitted Uses

You may use Majesta to:

• Respond to customer inquiries about your products
• Provide product information from your inventory
• Offer customer support
• Share business information

6.2 Prohibited Uses

You may NOT use Majesta to:

Spam or Abuse:

• Send unsolicited messages
• Spam users who haven't contacted you first
• Send bulk messages to users
• Harass, threaten, or abuse users

Platform Violations:

• Violate WhatsApp's Business Policy
• Violate Instagram's Community Guidelines
• Violate Facebook's Platform Policy
• Attempt to circumvent platform limitations

7. AI-Generated Responses & Inventory Integration

7.1 How It Works

• Responses are generated using AI based on your inventory data
• The bot queries your inventory in real-time for availability and pricing
• We do not guarantee 100% accuracy of AI responses
• You are responsible for maintaining accurate inventory data

7.2 Your Responsibility

• Keep your inventory updated
• Review automated responses periodically
• Configure your bot's behavior appropriately
• Respond to customer issues that the bot cannot handle

7.3 AI Disclosure to Your Customers

• Majesta is an artificial intelligence (AI) assistant. By default, the assistant identifies itself to your customers as a "virtual assistant" (asistente virtual) at the start of each conversation, and will truthfully confirm that it is an automated assistant if a customer asks whether they are speaking with a person or a bot.
• Several jurisdictions require that consumers be informed when they are interacting with an automated system (for example, California's Bot Disclosure Law and the European Union's AI Act). You are responsible for ensuring that your use of the AI assistant complies with the consumer-protection, advertising, and AI-disclosure laws applicable to your business and your customers.
• You agree not to configure, modify, or instruct the assistant in a way that causes it to deny being automated, impersonate a specific natural person, or otherwise mislead your customers about its automated nature where disclosure is required by law.
• AI responses may contain errors or omissions. They are informational and do not constitute professional, legal, medical, or financial advice. You remain responsible for the accuracy of the data you provide and for any commitments made to your customers.

8. Payment Terms

8.1 Subscription Plans

• Majesta offers all-inclusive subscription pricing
• Plans are billed monthly or annually
• Pricing includes: software, messaging, storage, and support
• No hidden costs or additional charges
• Pricing is available on our website

8.2 What's Included

• Full platform access and all features
• WhatsApp Business API messaging (conversations included)
• Instagram and Messenger automation
• Inventory management and POS features
• Analytics and reporting
• Customer support

8.3 Payment

• Payment is due at the start of each billing period
• We accept credit cards and other payment methods
• You authorize us to charge your payment method

8.4 Automatic Renewal

• Subscriptions automatically renew
• You will be charged at renewal unless you cancel
• You can cancel anytime before renewal

8.5 Refunds

8.6 Apple App Store

9. User Content & Copyright (DMCA)

9.1 Your Content

• You may upload content to the platform, including product images, logos, and media attached to conversations ("User Content").
• You represent and warrant that you own or have the necessary rights and licenses to all User Content you upload, and that it does not infringe any copyright, trademark, or other intellectual-property right of a third party.
• You are solely responsible for your User Content. Majesta does not pre-screen User Content and is not responsible for content uploaded by users.

9.2 Notice and Takedown (DMCA)

• Majesta respects the intellectual-property rights of others and responds to clear notices of alleged copyright infringement in accordance with the U.S. Digital Millennium Copyright Act (DMCA, 17 U.S.C. § 512).
• If you believe content on the platform infringes your copyright, send a written notice to our designated agent at dmca@majestaenterprise.com including: (a) your physical or electronic signature; (b) identification of the copyrighted work; (c) identification of the material claimed to be infringing and enough detail to locate it; (d) your contact information; (e) a statement of good-faith belief that the use is not authorized; and (f) a statement, under penalty of perjury, that the information is accurate and you are authorized to act on the owner's behalf.
• Upon receiving a valid notice, Majesta will remove or disable access to the allegedly infringing content and notify the user who uploaded it.
• Full instructions and the designated agent's details are available at majestaenterprise.com/dmca.

9.3 Counter-Notice & Repeat Infringers

• If your content was removed and you believe it was a mistake or misidentification, you may submit a counter-notice to the same agent.
• Majesta maintains a repeat-infringer policy: accounts that are the subject of repeated, valid infringement notices may have their content removed and their account suspended or terminated.

10. Service Availability

• We aim for 99.5% uptime
• Scheduled maintenance will be announced
• Emergency maintenance may occur without notice
• We are not liable for service interruptions
• Third-party services (Meta, WhatsApp) may affect availability

11. Termination

10.1 Termination by You

You may terminate at any time by:

• Deleting your account in settings
• Emailing admin@majestaenterprise.com

10.2 Termination by Majesta

We may terminate or suspend your account for:

• Violation of these Terms
• Fraudulent activity
• If Meta/WhatsApp revokes your account
• If required by law

12. Limitation of Liability

13. Contact Information

14. Acknowledgment